Wisualarm Privacy Policy

Last modified: 27 Jul 2024

Prompt clause:

Thank you for trusting and using the Wisualarm Service (the "Service")! The service provider is Zhejiang Huaxiao Technology Co., Ltd. (hereinafter referred to as "we" or "Huaxiao"), and the registered address is Zone A, Floor 3, Building C, No.28, Dongqiao Road, Dongzhou Street, Fuyang District, Hangzhou City, Zhejiang Province. Protecting User's personal information and privacy is a basic principle of Huaxiao. We may collect and use information about you when you use the Service. Through this Privacy Policy (the "Policy"), we want to explain to you how we collect, use, store, disclose, and process this information, and the ways we provide you with access to, update, control, and protect this information to protect your rights.

This policy applies only to the Services, which are products and/or services that we provide to you through the Wisualarm website (https://global.wisualarm.com/), Wisualarm apps (including mobile and PC clients) or applets (if any)( hereinafter collectively referred to as “Product(s)”).

In particular, this Policy does not apply to services provided by third party companies or individuals ("Third Party Services"). To facilitate your use of the Service, our products and/or services may contain third-party services or links to them; Since the third party will independently collect and process your personal information, we have no control over it. Therefore, unless otherwise provided by law, we are not responsible for the third party services. You should read and understand the privacy policy of the third party services and make your own judgment whether to use their services or not.

Because this Policy is relevant to the products and/or services you use, before you use our products and/or services, we hope that you will read and understand this Policy carefully, especially the terms marked by Bold/underline/italics, and make the choices you think appropriate according to the guidelines of this Policy when necessary. The technical terms used in this Policy shall be as concise as possible to facilitate your understanding. By using or continuing to use our products and/or services, you consent to our collection, use, storage, disclosure and processing of your information in accordance with this Policy.

If you have any questions, comments, or suggestions, you may contact us in the manner set forth in Section VI of Part II of this Policy.

Part I Definitions

1. User: refers to the user who uses the Wisualarm service, also referred to as "you" in this policy.

2. Organization: refers to an enterprise legal person, government agency, public institution or individual industrial and commercial household that establishes a service relationship with you (such as providing you with Device Health Management/operation services), a labor or service relationship (such as you are an employee of the organization), or other legal relationships. The organization will Allocate your account for the use of this service.

3. Personal information: refers to all kinds of information related to identified or identifiable natural persons recorded by Electron or other means, excluding anonymized information.

4. Sensitive personal information: refers to the personal information that, once disclosed or illegally used, is likely to cause the personal dignity of a natural person to be infringed upon or the personal and property safety to be endangered. Including Credential Number, personal Biorecognition information, bank account, property information, whereabouts, children's personal information, etc. (We will prominently identify specific sensitive personal information with Bold in this policy).

5. Affiliated company: refers to any entity that directly or indirectly controls, is controlled by, or is under common control with Huaxiao. "Control" means the possession, now or hereafter, directly or indirectly, through voting rights, contractual arrangements or otherwise, of the power to determine the direction of the management and policies of a controlled entity; and any entity shall be deemed to have control over such controlled entity so long as it holds at least fifty percent (50%) of the voting rights and/or proxy voting rights.

6. Children refer to minors under 16 years of age, or equivalent minimum age in the relevant jurisdiction .

Part II Privacy Policy

This policy will help you understand the following:

I. How we collect and use your personal information

II. How do we share, transfer and publicly disclose your personal information?

III. How we protect and store your personal information

IV. Your Rights

How we handle children's personal information

VI. Contact and Complaint

VII. How to update this policy

I. How we collect and use your personal information

(I) Personal information collected and used by us

1. Registration of Account

1.1  When you represent an organization Registration Manager account, we will collect the Username, password, name, email address, address (“Account Information”) that you voluntarily provide. Such information is collected in order to access and use the functions of the Product and meet the requirements of relevant laws and regulations for the real-name system on the Internet. You can choose to provide personal data that is not necessary for registration, such as nickname and Profile Picture, according to your own needs.

1.2 When you log in to the service using the account given to you by the organization Allocate, we will collect your Username, password, email address, and Mobile Phone number. Such information is collected to verify the account login and protect the security of your account. If you do not provide this information, you will not be able to log in to use the Service. You can also choose to fill in your name, Gender, email address and upload a Profile Picture according to your needs.

You represent and warrant that: (i) all required Account information you submit is truthful, accurate and complete. (ii) you will maintain the accuracy, security, and confidentiality of Account information; and (iii) your use of the Account does not violate any applicable law or regulation. You also acknowledge that your account is personal to you and agree not to provide any other person with access to these services or portions of them using your Account information. You agree to notify us immediately of any unauthorized access to or use of your Account information or any other breach of security by contacting us at support@cce-soft.com. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your Account information.

2. Accessing the functions and services of the Product

2.1 When you use the organization management, role management, administrator management, User management, Device Management and other functions of this service on behalf of your organization, In This service platform, you fill in the organization User information (including the organization's personnel information you submit, such as name, email address and Device information (including Device SN, Device password; Any single reference to Device in this Policy means camera, alarm, etc.), And the cloud Value-added Service management information involved in your use of the Service (including cloud Storage Consumption Package information, live broadcast configuration and management information, Alarm Configuration and Scheme information) and Operation Log information generated by your use of the Service (including Operation & Device Health Management log information, Device in/offline and upgrade status information, User in/offline status information) will be stored in our Cloud Service, because Storage is necessary to implement the aforementioned functions of this service. We will use Encrypt Storage, and you can view, change, and delete the aforementioned information at any time. We will not view, process or provide such information to the public, or use it for any purpose other than that function, unless authorized by you or required by applicable laws and regulations. You understand and agree that before you provide the personal information of the Corporate Legal Representative or the members of the organization on behalf of the organization, you should ensure that the organization has fully informed the Corporate Legal Representative or the members of the organization of the purpose, scope and use of the relevant personal information collection/provision. And the express or separate consent of the subject of the personal information concerned has been obtained in advance.

2.2 Basic Functions

In particular, when you use the following functions of this service, the personal information you provide or the following personal information automatically collected by this service are collected by the organization, and are controlled and managed by the organization. We will only deal with your personal information in strict accordance with the instructions of the organization, and will not make any unauthorized use, processing or disclosure of your personal information except for the implementation of explicit legal and regulatory requirements. If you have questions about the organization that collects, uses, or processes your personal information as described above, you should consult the organization that assigned you an account to use the Service.

2.2.1 Audio and Video Stream information involved when you use the Audio and Video information of the client Live View Device Acquisition, or when you talk with the Device. We only perform real-time Encrypt Transmission, not Storage. You can perform On-Premises Storage of your client through Snapshot and Recording. If the organization has purchased the Cloud Storage Value-added Service, the Audio and Video Stream information will be stored in our Cloud Service server according to the Cloud Storage Service rules. The organization can view, change and delete the aforementioned information. Unless authorized by the organization or required by relevant laws and regulations, we will not view, process or provide the aforementioned information to the outside world, or use it for other purposes other than this function.

2.2.2 When you use this service to manage and receive Device alarm messages, the organization will collect your Device alarm messages (including alarm text information (such as Fire Alarm briefing, Device offline) and alarm Image information). The purpose is to push the Device alarm message reported by Device Collection to your mobile client by sending SMS, or notify you by calling Fire Alarm. Device alarm messages will be stored in our Cloud Service for a certain period of time, which is convenient for organization to view and for Event management.

2.2.3 When you use the on-site inspection function of this service, the organization will collect fire monitoring sites or Devices’ GPS location information and the inspection Video and Image that you shoot and upload, in order to locate the alarm location, so that you can obtain the location information of your surrounding Device, so as to facilitate the execution of inspection tasks. Refusal to provide this information will only prevent you from using the onsite walkdown features, but will not affect your ability to use other features of the Service.

3. Managing your Account information and the Product information

For purpose of managing your Account information or the Product information on the Product, such as changing your account name, password, cancel your account, etc., we may collect and process your personnel information such as your email address. We will only collect your personal Information when it is necessary. Refusing to provide such information may only result in your being unable to use certain function, but does not affect your normal use of the Product’s other functions.

4. Device Remote Management

In order to connect your Device managed using this service to the cloud, we need to collect Device SN, Device Media Access Control Address (MAC Address) and Device via Latitude information. This kind of information is the basic information that we must collect to provide Device Video Live View, Download and other Device remote management services. If you do not provide this information, you cannot use the Device remote management service normally.

5. Feedback Function

In order to implement the feedback function, we need to collect your Mobile Phone number or email information in order to respond to your feedback. Declining to provide this information will only prevent you from receiving feedback responses, but will not affect your normal use of other features of the Service.

(II) When you use this service through the mobile client, we need to obtain the Mobile Device permission.

(1) In order to connect to the Internet and use the Service, you need to authorize us to view the network connection. If you do not authorize us, you may not be able to use the Service normally;

(2) In order to upload the Profile Picture, you need to authorize us to take photos or access the Image Library. If you do not authorize, you may not be able to use the function of uploading Profile Picture normally, but it will not affect your use of other functions of this service;

(3) In order to realize the Voice Talk function with Device, you need to authorize us to obtain your Microphone (Mic) permission. If you do not authorize us, you may not be able to use the Voice Talk function normally, but it will not affect your use of other functions of this service;

(4) In order to realize the on-site inspection function, you need to authorize us to obtain your location Access Permission. If you do not authorize us, you may not be able to use the on-site inspection function normally, but it will not affect your use of other functions of this service;

(5) In order to realize the function of dialing Fire Alarm, you need to authorize us to obtain your dialing permission. If you do not authorize us, you may not be able to use this function normally, but it will not affect your use of other functions of this service.

You can check the status of the above permissions one by one in your Mobile Device settings and decide whether to turn them on or Shut Down at any time. Please note that none of the above permissions will be enabled by Default, and will only be used to implement specific functions or services with your express authorization, or you can withdraw your authorization. In particular, even if you authorize us to obtain these sensitive permissions, we will not process your information when the relevant functions or services are not required. Please note that by enabling these permissions, you authorize the Service to collect and use these information to implement the above services. If you cancel these permissions, the Service will not continue to collect and use your information, nor will it be able to provide you with the functions corresponding to these permissions. However, your decision to Shut Down will not affect the processing of your personal information that was previously based on your authorization.

(III) Exclusion clause

In addition, according to relevant laws and regulations, we may process your personal information without your consent in the following situations:

Apart from the detail activities specified above, we may process your personal data which is permitted or required by applicable laws:

• Processing is necessary for the performance of a contract or in order to take steps at your request prior to entering into a contract. 

• Processing is necessary for compliance with a legal obligation. 

• Processing is necessary in order to protect the vital interests of data subject or of another natural person. 

• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested. 

• Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of data subject, in particular where the data subject is a child. 

• Other lawfulness of processing as specified in applicable laws. 

II. How do we share, transfer and publicly disclose your personal information?

(I) Sharing

We will not share your personal information with any company, organization or individual, except for the following:

1. We will share your personal information with other parties after obtaining your explicit consent.

2. We may share your personal information in accordance with laws and regulations or Mandatory requirements of government authorities.

3. Sharing with Affiliates: Your personal information may be shared with our affiliates to facilitate the provision of products and/or services to you. We will only share personal information as necessary and subject to the Constraints for the purposes of the Declaration in this Policy. We will protect the security of your personal information through legal documents between affiliated companies, internal systems and Operator privilege isolation.

4. Sharing with partners: We may entrust some of our services to trusted partners, so we may share some of your personal information with our partners. We will only share your personal information for lawful, legitimate, necessary, specific and specific purposes and only to the extent necessary to provide the Services. Currently, our partners include the following types: vendors, Service providers, and other partners. We send information to vendors, Service providers and other partners who support our business, including providing basic technical services, providing consulting, analysis and other professional services.

We will manage the shared Rectangle Tubing by means of strict access, Data Processing Protocol, audit and supervision, and require it to handle the relevant information with confidentiality and Safeguard no less than that required by this policy.

(II) Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

1. Transfer with express consent: We will transfer your personal information to other parties with your express consent;

2. In case of merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be subject to the Constraint of this policy, otherwise we will require the company or organization to ask you for authorization and consent again.

(III) Public disclosure

We will not publicly disclose your personal information, except in the following cases:

1. After obtaining your explicit consent;

2. Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation or government authorities.

In addition, according to relevant laws and regulations, we may process your personal information without your consent in the following situations:

1. Necessary for the conclusion and performance of a contract in which an individual is a party, or for the implementation of Human Resource Management in accordance with the labor rules and regulations formulated in accordance with the law and the collective contract signed in accordance with the law;

2. Necessary for the performance of statutory duties or obligations;

3. Necessary to respond to public health emergencies or to protect the life, health and property safety of natural persons in emergencies;

4. To carry out news reporting and supervision by public opinion for the public interest, and to handle personal information within a reasonable range;

5. Handle personal information disclosed by individuals themselves or other personal information that has been legally disclosed within a reasonable scope in accordance with the provisions of this Law;

6. Other circumstances stipulated by laws and administrative regulations.

III. How we protect and store your personal information

(I) Personal information protection technologies and measures

1. We value your Information Security. We strive to protect your personal information from unauthorized access, public disclosure, use, Modify, Corrupt, or loss with reasonable physical, Electronic, and administrative safeguards. For example, we use Encrypt technology to improve the Security of personal information; we use trusted protection mechanisms to prevent malicious attacks on personal information; and we deploy access control mechanisms to try to ensure that only authorized people have access to personal information.

2. We strongly recommend that you use a complex password to help us keep your account secure. We will do our best to protect the Security of any information you send us.

3. In case of Security Incident such as personal information leakage, we will comply with the requirements of laws and regulations. To inform you in a timely manner of the basic situation and possible impact of the Security Incident, the measures we have taken or will take to deal with it, the suggestions you can take to prevent and reduce the risk, the remedial measures for you, etc. We will timely inform you of Event related information by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and Valid way to Publish Announcement. At the same time, we will also take the initiative to report the disposal of personal information Security Incident in accordance with the requirements of the regulatory authorities.

(II) Storage of personal information

1. Location of Information Storage

We are headquartered in China and operate globally. We have established Subsidiaries all over the world and provide services through servers located in Germany. As a result, your information may be transferred outside the region and country where you use our Site and Services.

2. Duration of information storage

We will retain your personal data for no longer than it is necessary for the purposes stated in this Privacy Policy or in so far as such is necessary for compliance with statutory obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In the event where we cease our products or part or all of our services, we will notify you and delete your personal data in concern or anonymize such information within a reasonable period of time.

IV. Your Rights

With respect to your personal information collected and processed by us, you have the following rights.

(I) Access and update your personal information

You can view and modify your personal information that we collect through the Personal Center of the Service. If you are a sub-account holder and you want to change your Username and password to log in to the Service, you need to contact the organization. After the organization agrees and performs the relevant operations, you can use the new Username and password to log in to use the Service.

If you want to review your personal information collected by the Modify organization, you can consult the organization directly.

(II) Delete your personal information

You may request the deletion of your personal information from us in the following circumstances:

1. If our handling of personal information violates laws and regulations;

2. If we collect and use your personal information without your consent;

3. If our processing of personal information violates the Convention with you;

4. If the organization no longer uses our products or services, or the organization has withdrawn your account for the use of this service;

5. If we no longer provide you with a product or service.

 (III) Withdrawal of consent